Legal information

Garvey Visuals — Terms of Service

1. About These Terms

These Terms of Service (“Terms”) govern:

1. your access to and use of garveyvisuals.co.uk (the “Website”); and
2. the provision of creative services by Skopo Solutions Ltd, trading as Garvey Visuals (“Skopo”, “we”, “us” or “our”). References to “Garvey Visuals” in these Terms, on the Website and in our communications mean Skopo Solutions Ltd trading under that name.

By using the Website, you agree to these Terms. If you do not agree, you must not use the Website.

Where you engage us for paid services, the relevant quotation, proposal, statement of work or other written agreement accepted by you (the “Quote”) will also apply. If there is any conflict between these Terms and the Quote, the Quote will take priority for that specific engagement.

These Terms are primarily intended for business customers, including UK small and medium-sized enterprises. If you are a consumer, nothing in these Terms limits or excludes any rights that you have under applicable consumer-protection law.

2. Company Details

Skopo Solutions Ltd is a company registered in England and Wales.

• Trading name: Garvey Visuals
• Registered name: Skopo Solutions Ltd
• Company number: 17120131
• Place of registration: England and Wales
• Registered office: 14 St George Way, Newport, Shropshire, TF10 7FH
• Website: garveyvisuals.co.uk
• Email: info@garveyvisuals.co.uk
• Phone: 01952 264905
• Operating area: UK-wide

Garvey Visuals is a trading name of Skopo Solutions Ltd. References to Garvey Visuals in these Terms, on the Website and in our communications mean Skopo Solutions Ltd trading under that name. The legal entity that contracts with you remains Skopo Solutions Ltd, company number 17120131, registered in England and Wales, with its registered office at 14 St George Way, Newport, Shropshire, TF10 7FH.

3. Our Services

Garvey Visuals provides creative services, which may include:

• video production, filming, editing and post-production;
• commercial photography (including product, people/team, premises, lifestyle and campaign stills), often combined with video in a single shoot;
• motion graphics, animation and visual effects;
• graphic design, imagery and campaign assets;
• social media and digital campaign content; and
• other services described in an applicable Quote.

The exact services, deliverables, timetable, assumptions, fees and responsibilities for a particular engagement will be set out in the relevant Quote.

We may use employees, contractors and specialist suppliers to deliver the services. We remain responsible for managing the services agreed in the Quote, subject to any agreed third-party arrangements.

4. Use of the Website

You may use the Website for lawful business and informational purposes.

You must not:

• use the Website in breach of any applicable law or regulation;
• use the Website to distribute malware, viruses or other harmful material;
• attempt to gain unauthorised access to the Website or its underlying systems;
• interfere with the operation, security or availability of the Website;
• copy, reproduce, modify, scrape, frame or republish substantial parts of the Website without our written permission;
• impersonate another person or organisation;
• submit material that infringes another person’s intellectual-property, privacy or other rights; or
• use the Website to send, generate or facilitate unlawful, misleading, abusive or unsolicited communications.

We may suspend or restrict access to the Website where reasonably necessary for security, maintenance, legal or operational reasons.

5. Quotes and Formation of a Services Contract

A Quote is an invitation to engage us and is not binding until accepted by you and confirmed by us, whether in writing, electronically or by another agreed method.

Unless a Quote states otherwise:

• a Quote remains open for acceptance for 30 days;
• the Quote is based on the information available to us at the time it is prepared;
• any estimated timescales are estimates rather than guaranteed deadlines;
• changes to the scope, assumptions or deliverables may result in revised fees and timescales; and
• work will normally begin once we have received your acceptance and any required deposit or initial payment.

We may decline to accept an engagement where we reasonably consider that the work would be unlawful, unethical, impractical or outside our capabilities.

6. Client Responsibilities

You agree to:

• provide accurate, complete and timely information, instructions, materials and approvals;
• appoint an appropriately authorised contact who can give instructions and approve work;
• ensure that your instructions, content, branding, data and materials are lawful and suitable for the intended use;
• obtain all permissions, licences, consents and releases required for materials, locations, people, music, images, footage, trademarks and other content supplied by you;
• review drafts and provide consolidated feedback within any timescale agreed in the Quote;
• ensure that final deliverables are reviewed and approved before publication or distribution;
• comply with applicable laws when using AI-assisted or AI-generated content; and
• maintain appropriate backups of your own materials and data.

Where a project involves filming or photography, you agree to co-operate with us to ensure any required talent/contributor and location releases can be identified and handled before a shoot.

You are responsible for delays, additional costs or changes arising from your failure to provide information, materials, decisions, access or approvals when required.

If you provide personal data to us, you must ensure that you have a lawful basis for doing so and that you are entitled to instruct us to process it for the relevant purpose.

7. Changes, Feedback and Revisions

The Quote will state, where applicable, the number of included concepts, drafts, revisions or review rounds.

A request that materially changes the agreed scope, creative direction, specifications, format, audience, timetable or deliverables may be treated as a change request. We will inform you of any resulting change to the fees or timetable before carrying out the additional work where reasonably practicable.

If you do not provide feedback or approval within the agreed period, we may:

• revise the timetable;
• treat the relevant stage as approved for scheduling and invoicing purposes;
• charge reasonable additional costs caused by the delay; or
• terminate the affected part of the engagement under section 16.

Unless otherwise agreed, our obligation is to deliver the work described in the Quote, not to provide unlimited revisions or alternative concepts.

8. Fees, Invoicing and Payment

Fees, expenses, payment milestones and any deposit will be stated in the Quote.

Unless the Quote states otherwise:

• invoices are payable within 14 days of the invoice date;
• fees are exclusive of VAT and any applicable taxes;
• reasonable pre-approved expenses may be charged in addition to the fees;
• third-party costs, including stock assets, music licences, voiceover fees, location fees, travel, specialist equipment, advertising spend and platform charges, may be charged separately;
• we may require a deposit or advance payment before starting work; and
• you may not withhold or set off payment without a valid legal basis or our written agreement.

If an invoice is overdue, we may charge interest and recover reasonable costs as permitted by the Late Payment of Commercial Debts (Interest) Act 1998 and other applicable law.

We may suspend work or withhold delivery of unpaid deliverables if an invoice remains overdue. This will not affect our right to pursue payment.

9. Delivery, Approval and Acceptance

We will use reasonable skill and care in providing the services.

A deliverable will be considered approved when:

• you confirm approval in writing;
• you publish, distribute or commercially use it; or
• you do not provide material, specific objections within 10 business days after delivery, where the Quote does not specify another review period.

Approval does not prevent you from relying on any rights that cannot lawfully be excluded or limited.

We may deliver work in stages. Unless the Quote states otherwise, each stage may be invoiced when delivered or approved.

10. Client Materials and Rights

You retain ownership of materials, information, branding, data, footage, photographs, artwork, copy, logos and other content supplied by you (“Client Materials”).

You grant Skopo a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt and store the Client Materials solely as reasonably necessary to provide the services.

You warrant that:

• you own the Client Materials or have all necessary rights and permissions to use them;
• our use of the Client Materials as instructed by you will not infringe any third-party rights or breach any applicable law; and
• you have obtained all required permissions from individuals appearing in or identifiable from the Client Materials.

You will indemnify Skopo against reasonable losses, claims, liabilities and expenses arising from your breach of this section, except to the extent caused by Skopo’s own breach, negligence or unlawful act.

11. Intellectual Property in Deliverables

11.1 Retained ownership

Skopo retains ownership of the copyright and all other intellectual-property rights in the deliverables it creates, including final video files, photography, edited images, motion graphics, designs and campaign assets. Nothing in these Terms assigns or transfers ownership of copyright in the deliverables to you, and no assignment is granted or implied.

11.2 Licence on payment

On full cleared payment of all fees and expenses due for the relevant engagement, Skopo grants you a licence to use the final deliverables. Unless the Quote states otherwise, that licence is perpetual, worldwide, royalty-free, non-exclusive, non-transferable and non-sublicensable (except that your employees, agencies and service providers may use the deliverables on your behalf in providing services to you), and covers your website, social-media channels, digital and print marketing, advertising and paid media, presentations, internal communications and other commercial channels used in the ordinary course of your business.

11.3 No licence before payment

If payment in full has not been received, no licence is granted and you may use the deliverables only for review and approval purposes. You must not publish, distribute, sell, licence or commercially exploit them.

11.4 Licence restrictions

The licence does not permit you to: sell, licence, sublicense or supply the deliverables to third parties as standalone material; supply them to stock libraries, asset marketplaces, image or footage banks; register copyright, design rights or trade marks in them; or represent that you own the copyright in them. You may not remove or obscure any copyright notice, watermark or credit applied by Skopo.

11.5 Exclusions from the licence

The licence does not include Skopo's pre-existing materials, templates, systems, methods, tools, know-how, generic design elements, working files, raw footage, drafts, rejected concepts, third-party materials or any rights Skopo cannot lawfully licence.

11.6 Third-party restrictions

The licence is subject to any third-party restrictions (including stock, music, fonts, software or platform terms) and any talent, contributor, location or release restrictions.

11.7 No exclusivity; additional rights

Skopo does not grant exclusive rights in the deliverables. If you need rights beyond the licence described here, or rights in material Skopo does not own, the parties may agree a separate written variation, licence or buy-out, and an additional fee may apply.

11.8 Skopo's retained rights

Skopo retains ownership of its pre-existing intellectual property, working files, production methods, software, templates, know-how and reusable assets. You may not resell, sub-license, commercialise or distribute Skopo's retained materials separately from the final deliverables unless we agree otherwise in writing.

Skopo may display completed work in its portfolio, showreel, website, social media, presentations and award submissions. We will not use the work before you have publicly launched it where you have notified us in writing of a confidentiality requirement or embargo. You may opt out of portfolio and promotional use by written notice (and any opt-out will apply to future use).

Skopo and its creators assert the right to be identified as the author, producer or director of the deliverables. Where you publish or exhibit the final deliverables you will credit "Garvey Visuals" where reasonably practicable (with any specific credit wording agreed in the Quote). No credit is required where it is not reasonably practicable (including short-form social content, paid ads, packaging or where a platform or publication does not permit credits). You must not subject the deliverables to derogatory treatment. This section applies only to the extent validly given by the relevant rights holder and does not override rights that cannot lawfully be waived.

12. AI-Assisted Content Production

Some services may involve, or be supported and assisted by, automated tools, artificial intelligence and large language models to support and assist content production (for example research, ideation, transcription, editing, image and video generation, audio processing and production support). Such tools, where used, are used alongside human review, and we may introduce, change or expand the use of AI-assisted techniques over time.

You acknowledge that automated or AI-assisted outputs may be inaccurate, incomplete, outdated, unsuitable, fabricated or contain errors. Any such outputs are provided as a starting point for verification, and you must review and verify all outputs before publication, use or reliance. Skopo retains human oversight and responsibility for the service delivered.

We do not provide legal advice.

13. Confidentiality

Each party may receive confidential information belonging to the other party. The receiving party must:

• use confidential information only for the purposes of the engagement;
• keep it confidential and protect it using reasonable security measures; and
• disclose it only to employees, contractors or professional advisers who need to know it and are subject to confidentiality obligations.

Confidential information does not include information that:

• is or becomes publicly available other than through a breach of these Terms;
• was already lawfully known to the receiving party;
• is independently developed without using the confidential information; or
• must be disclosed by law, a court or a regulatory authority.

This section continues after the engagement ends.

14. Data Protection and Privacy

Each party will comply with applicable data-protection law.

Our collection and use of personal data through the Website is described in our Privacy Policy, which should be read alongside these Terms.

Where we process personal data on your behalf, the parties will agree any additional data-processing terms required by applicable law. Depending on the service, we may act as:

• an independent controller;
• a processor acting on your documented instructions; or
• a joint or separate controller for particular processing activities.

The relevant role will depend on the services and processing involved.

15. Warranties and Disclaimers

We warrant that we will provide the services with reasonable care and skill.

Except as expressly stated in these Terms or the Quote, and to the fullest extent permitted by law:

• the Website is provided on an “as available” basis;
• we do not guarantee that the Website will always be available, uninterrupted, secure or error-free;
• we do not guarantee particular sales, leads, conversions, revenue, audience figures, campaign performance or other commercial outcomes;
• creative services depend on factors outside our control, including platform policies, market conditions, audience behaviour and client implementation;
• we do not guarantee that content will be accepted, approved or distributed by a platform, publisher, broadcaster or advertising network; and
• information on the Website is general information and is not legal, financial, tax or other professional advice.

Nothing in these Terms excludes or limits any warranty, condition, right or remedy that cannot lawfully be excluded or limited.

16. Termination and Suspension

Either party may terminate a services engagement by giving the notice stated in the Quote. If the Quote does not state a notice period, either party may terminate on 30 days’ written notice.

Either party may terminate immediately by written notice if the other party:

• commits a material breach and, where the breach can be remedied, fails to remedy it within 14 days of written notice;
• becomes insolvent, enters liquidation or administration, or ceases or threatens to cease trading; or
• engages in unlawful conduct that materially affects the engagement.

We may suspend services or terminate an engagement immediately where reasonably necessary to prevent unlawful activity, protect our systems or staff, comply with a legal obligation, or respond to non-payment.

On termination:

• you must pay for work performed and expenses incurred up to the termination date;
• non-refundable deposits and payments for completed stages remain payable;
• each party must return or securely delete the other party’s confidential information where reasonably practicable;
• the licence in section 11 takes effect only once all relevant fees have been paid in full; and
• sections intended to continue after termination will remain in force.

17. Limitation of Liability

Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of any obligation that cannot lawfully be excluded or limited; or
• any other liability that cannot lawfully be excluded or limited.

Subject to the above, and for business customers only:

• neither party will be liable for indirect or consequential loss;
• Skopo will not be liable for loss of profit, revenue, sales, contracts, anticipated savings, goodwill, reputation, opportunity or data, except to the extent such loss is directly caused by Skopo’s breach and cannot lawfully be excluded; and
• Skopo’s total aggregate liability arising out of or in connection with a services engagement will not exceed the total fees paid or payable by you to Skopo under the relevant Quote during the 12 months before the event giving rise to the claim.

The exclusions and cap in this section do not apply to your obligation to pay fees or to your liability under section 10.

Nothing in these Terms affects any rights or remedies available to consumers under applicable law.

18. Events Outside Our Reasonable Control

Neither party will be liable for delay or failure to perform caused by events outside its reasonable control. Such events may include serious illness, industrial action, internet or telecommunications failure, power failure, cyberattack, natural disaster, epidemic, war, civil unrest, government action, failure of suppliers or platform outages.

The affected party must notify the other party where reasonably practicable and take reasonable steps to reduce the impact.

If the event continues for more than 60 days, either party may terminate the affected engagement by written notice.

19. Third-Party Platforms and Links

The Website and our services may refer to or connect with third-party platforms, websites and services, including social-media platforms, hosting providers, payment providers, stock libraries, advertising platforms and AI tools.

Third-party services may have their own terms, fees, privacy policies and availability requirements. We are not responsible for third-party services or for changes, interruptions, suspensions or losses caused by them, except to the extent caused by our breach of contract or negligence.

A link to a third-party website does not amount to an endorsement or recommendation.

20. Changes to These Terms

We may update these Terms from time to time by publishing an updated version on the Website.

Changes will not affect a services engagement already agreed under a Quote unless:

• the parties agree to the change;
• the change is required by law or regulation; or
• the change is necessary to address a security, technical or operational issue and does not materially reduce your contractual rights.

The version of these Terms in force when a services engagement is accepted will generally apply to that engagement.

21. Notices

Notices under these Terms must be sent by email or post to the relevant contact details provided by the other party.

Notices to Skopo should be sent to:

Skopo Solutions Ltd
14 St George Way
Newport
Shropshire
TF10 7FH

Email: info@garveyvisuals.co.uk
Phone: 01952 264905

An email notice will be treated as received on the next business day, provided the sender does not receive an error message indicating non-delivery.

22. General

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except as part of a transfer of your business or substantially all of its assets.

We may transfer or assign our rights and obligations to another company within our group, or to a purchaser of our business, provided this does not materially reduce your rights.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, it will be modified to the minimum extent necessary to make it enforceable. The remaining provisions will continue in force.

A failure or delay in exercising a right does not waive that right.

These Terms and the applicable Quote constitute the entire agreement between the parties in relation to the relevant subject matter and replace earlier discussions or representations about it, except for fraud or fraudulent misrepresentation.

No person other than the parties has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

23. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales.

Subject to any mandatory rights available to consumers, the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or the services.